When it comes to digital transformation, we know it can feel like a huge mountain to climb. Where do you begin?
Between adopting new technologies for better service delivery and keeping up with disruptors in the industry, there’s a lot to consider. You’re not alone in this struggle – many organizations don’t know where to start.
Here are a few questions to get you thinking about your goals and readiness level for navigating digital technology change:
- How well do you understand your problem? Before investing heavily in a particular technology, have you taken time to really deconstruct your problem as it exists now, and into the future? Effective digital transformation happens when the technology fits the solution, not the other way around. Tools like Design Thinking sessions and Requirements Gathering methods can help with this.
- Have you primed your team to fully buy into the change? Digital transformation is as much about new technology as it is about your team adopting new habits to support that change. How can you lead by example to bring people alongside the vision and create new processes required for change? Facilitate a workshop to start a conversation and get buy-in from the start.
- How will you measure the value created from your digital investments? Apart from traditional measurements like productivity and your bottom line, what other aspects do you need to consider? Identify these and set yourself up for success to measure them from the get-go. For example, customer experience, engagement and sentiment associated with your business, are all valid success indicators that may take some time to determine how to gauge.
Are you looking to get started with digital transformation? Contact Wavefront Enterprise Solutions today.